questrade complaints

IQ Edge enables a wide variety of conditional orders that are not available on the web or mobile platforms. You must have a Canadian address to open an account. Questrade cannot hold regular trading accounts (non-registered accounts) for U.S. residents, even if they are Canadian citizens.

Well I love the site the customer service is non-existent!

DO NOT TRUST QUESTRADE WITH YOUR REGISTERED ACCOUNTS. Horrible handling of my time sensitive FHSA transfer cancellation issue. Customer service was poor, and the transfer in and transfer out email inboxes did not reply to this urgent issue. I initiated an FHSA transfer from Questrade to BMO, and was informed I would be charged a $150 transfer fee.

questrade complaints

Questrade’s Pricing and Fees

As a Canadian trader, you can also invest in the broker’s robo-advisory service through Questrade Portfolios if you prefer a hands-off, fully automated investing approach. Blain Reinkensmeyer has 20 years of trading experience with over 2,500 trades placed during that time. He heads research for all U.S.-based brokerages on and is respected by executives as the leading expert covering the online broker industry. Blain’s insights have been featured in the New York Times, Wall Street Journal, Forbes, and the Chicago Tribune, among other media outlets.

How much money do you need to open a Questrade account?

Research tools available include built-in research, market data, and watchlists. In other markets, trading mutual funds is priced at $9.95 per trade. Options are also $9.95 per option plus $1 per contract. The forex spread on major currency pairs remaining very competitive at an average of 1 pip on the EUR/USD. A margin rate averaging 7% makes it quite expensive to engage in margin trading with Questrade.

Commissions & Fees

Even there are no transactions happening they still,take money out of my account whithout any explanation. They dont take responsibility for their actions. The mobile app is essentially the same experience as the web version, scaled to fit the device. The US package is $89.95/month and the Canadian package is $89.95/month. The app is integrated with your account and facilitates fast and powerful executions.

Trade Experience

If you’re transferring an account from another brokerage or bank, Questrade will rebate up to $150 in transfer fees. Questrade also provides its clients with market data, including basic bid and ask prices displayed in the Level 1 quote area of the stock or option quote tab. You can make use of the real-time data available for free with the trading software or opt for a monthly package that offers live streaming. Questrade is a great option for investing online and lowering your investing fees all without compromising on platform or service.

Bad onboarding experience –

Questrade’s web-based platform is mobile-enabled, and the display adjusts to whatever device you are using. Watchlists created on the web platform are also accessible on the mobile platform. Trading forex and CFDs requires the Questrade FX Global app. While the two apps operate in similar ways and have similar functions, you will have to use two different apps if you trade multiple markets. This is the firm’s all-in-one web-based platform. It offers a practice account for free and also offers built-in tools and features such as symbol lookup, alerts, and charting.

questrade complaints

Many people like to access their accounts on the weekend, to see how things went for the week. They were supposed to send me documents nothing. Always making 2 hours before getting someone on the phone.

All platforms display real-time snapshot balances, buying power, positions, margin balance, and profit and loss. You can customize these reports by adding and deleting criteria. The account tab on the browser-based platform displays open orders, executions, and activity such as dividends and deposits. IIROC does not regulate customer service, or technical issues on the platform.

Both the app and website are set to show your „combined amount in CAD“ The next option is to show your „combined in USD“ There is 2 options you can click further over that simply say CAD or USD. I had always had a positive value showing in the first 2 options, and had never clicked the simple CAD or USD options. In spite of this, I was continually being charged interest.

  1. They’re listed in reverse chronological order only.
  2. Overall, the web platform is fairly easy to learn and use.
  3. One of the best features is there’s absolutely no waiting, they offer Instant Deposit, a new way to deposit money instantly from your bank account into your Questrade account (up to $3500).
  4. In the U.S., Morningstar is the leading research data provider for online brokers.

Steven is an active fintech and crypto industry researcher and advises blockchain companies at the board level. Over the past 20 years, Steven has held numerous positions within the international forex markets, from writing to consulting to serving as a registered commodity futures representative. Sam Levine has over 30 years of experience in the investing field as a portfolio manager, financial consultant, investment strategist and writer.

We’re dedicated to providing a positive experience for our customers and we’d like to look into things further to address any concerns you have. We’ve escalated your feedback to questrade forex our team and our team will be reaching out to you directly to discuss this further and assist you. For more advanced features, investors can freely download Questrade IQ Edge.

Essentially, the need to improve on the way they service their clients.Thankfully my issue is not urgent but man, if it was I’d be pissed! So be overly cautious if you think you’ll need customer service. The zero-commission stampede that swept brokers in the United States stopped at the Canadian border. Questrade’s fees are lower than most other Canadian brokers and banks, and rebates offered on subscription costs means active traders can erase, or partially offset, market data fees. There are quite a few useful tools for fundamental investors at Questrade, and the platforms are very easy to use.

Hi William, we’re sorry to hear about the experience you’ve had with us. We’ve escalated this for you and our team will be contacting you directly to look into this and help you out. American inflation is down, rates remain unchanged, tech bull market continues, Dollarama expands into pesos, and new stock splits. This tool provides information on (and lets you buy) the latest IPOs, secondary offerings and structured products. The minimum initial deposit to open a Questrade account is $1,000.

This application features a modular interface, allowing for customization according to the user’s preferences. IQ Edge provides features such as charts, screeners, and alerts. This platform won’t be useful to most investors, but for active and professional investors, this is a very nice tool to use. As with its mobile app, IQ Edge is compatible with Mac and Windows systems. Questrade offers a variety of account types ranging from individual margin and registered accounts to a number of joint and corporate accounts.